Does it seem like you need to pound customer service over the head to get anything done these days? I think that when you buy a product and it doesn’t work, you should take it back. If you take it back the same day or at the latest, the next day, you should not incur any fees. Do you think this is the way it should work?

A certain wireless cell phone company wants to charge $45.00 for turning the service on. Even though the service did not work!

A simple phone call should be enough to take care of the charge but noooo, now we have to call again because we are receiving past due statement. Grrrr. I do not have time for this! Do your job People!