Archive for the 'business' Category

Jan 10 2011

Sit and Spin

Published by under business

Here I sit. I refuse to get angry but I am a bit annoyed. What would put me in this state? A Workman’s Comp auditor who is supposed to be at our business but has yet to arrive. I feel paralyzed.

I have done all the menial things I can find to do. I have read the newspaper, written thank you notes for Christmas gifts and updated our glass tile price list. I don’t want to start any in depth projects for fear of being interrupted. When I start projects, my left brain attitude insists that I finish them. For instance: I started marking our area rug book with new prices. I started this project before Thanksgiving. I got interrupted and it is still sitting on my desk. I know how I am. I also know, when I make an appointment with someone, I show up. Grrrr.

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Nov 28 2010

An Aha! Moment

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I knew it! Those warranty packages being sold every time one buys an appliance, are a waste of money. I just finished watching Sunday Morning and saw a segment on this subject. Unlike online printing services which are a great way to buy promotional items that make your business look good, warranty packages are a waste of moolah.

A study was done to show that buying those service packages offered when you buy a television, washing machine, etc., are a waste of money. It was shown that products rarely went bad during the warranty time period.

I won’t be putting any more of my hard earned cash towards a service warranty. Of course, mine will be the laptop that goes berserk with the first year of use. Sigh…

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Oct 11 2010

Mannington Leads the Way

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Awhile back, I mentioned Mannington’s partnership recycling 3M graphics from the Olympics into flooring.
I received the following email from Caleb Ludwick that tells how Mannington is increasing their smart energy use and reduction of emissions to make our world a better place. While I am busy learning about computer technology and trying to figure out what a 108R00725 is, they are using their abilities to allow me to live in a better world. I am amazed and appreciate how diligent Mannington is in their commitment.

Hi Karen,

I remember that you wrote about Mannington’s partnership recycling 3M graphics
from the Olympics into flooring, and wanted to call attention to the attached
release…

Mannington already has the largest solar array in the flooring industry – and
has announced that we’re expanding it again.

Since 2008, we have installed more than two acres of solar photovoltaic panels
that generate renewable power onsite, powering hard surface manufacturing
facilities.With the new expansion, Mannington will generate nearly 1 megawatt of
power, via panels that extend over seven rooftops and cover nearly three and
one-half acres.

Mannington’s industry leadership in the area of smart energy conservation and
renewable energy use was recently recognized by U.S. Secretary of Energy Steven
Chu, who stated that Mannington is “among the vanguard of forward-thinking
American companies as a leader in industrial energy efficiency.” Earlier this
spring, the Department of Energy recognized the company as one of fewer than 50
Save Energy Now Leaders across the country.

As you’ll see in the attached release – Mannington’s approach to leadership in
smart energy use and reduction of emissions is to increase efficiency
(avoidance) and then generate renewable energy onsite (replacement). All as part
of Mannington’s commitments to close the recycling loop, recycle waste streams
from inside and outside the industry, and demonstrate energy leadership.

I’m happy to send an image if you like, as well as the full formal release,
Thanks, and best,
Caleb

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Jun 22 2010

Getting Great Results

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I just finished a survey via my cell phone. I know that many think surveys are aggravating and take up valuable time but I think they are, sometimes, the only way a company really finds out how we feel about their service. I recently sent my laptop in for repair. Thank goodness I have good laptop insurance, and got it back in a jiffy. It works so much better now. It is getting old so I know that one of these days, a new one will be forthcoming. For now, I am glad for good service!

Did you catch the segment on “The Early Show” Tuesday that talked about venting about companies and how to do so to get the best response? It was very interesting. There are websites set up to help you get a response when you have a complaint.

my3cents.com/
- Provides class action updates
- Guides you to federal offices for help
- A one-stop complaint shop, covering everything from food to phones, cars to computers, travel to banks. It’s free, and requires you to register with your e-mail and password, user name, and zip code. The site has seen had the most volume among complaint websites since 2008.

ConsumerAffairs.com
- Watches for trends among complaints
- Lawyers check it out
- Offers scam alerts
- Lots of complaints about banks on this one.

ComplaintBoards.com
- Focuses on airline, appliance, and insurance complaints
- Lists international companies
- Lists companies suspected of fraud
- Covers lots of businesses and products, but is known for airlines, appliances and insurance complaints.

One response so far

Feb 08 2010

Buyer Beware

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I am a dummy for thinking that everyone knows what I am talking about when I said we eat puppy chow. Puppy Chow is a snack made by adding peanut butter, butter and semisweet chocolate chips to Rice Checks cereal. Microwave all until the butter is melted. Then the mixture is tossed in a few cups of powdered sugar to make a treat that is irresistible.

To make the weenies, I use 2 packages of little smokies and add 1 bottle (12 ounces) of chili sauce and 1 cup grape jelly. I stir all together and put in my crockpot for 6 to 8 hours on low.

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My husband and I stayed home and watched the Super Bowl last night. Hubby’s ankles are still giving him trouble. He has tendonitis. I would have been furious if my tv didn’t work and I missed the big game. My sister and her husband bought furniture and a Samsung tv at Big Sandy Superstore in Pikeville, Kentucky. The furniture had to be replaced 3 times and is still not right. The tv broke and still doesn’t work. My poor sister and her husband have made countless phone calls and trips to the store to solve the problems with the tv not working and the furniture not being the correct style. These items were not cheap. They deserve satisfaction.

On another note, I bought some fabric and could use some ideas. Check it out on Winding Threads.

4 responses so far

Dec 31 2009

Cleaning With the Best

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Many of you will begin cleaning after the holiday season ends. What better way to start off the new year with purged closets. lined up sock drawers and donations to great causes. As you prepare to wash your walls and scrub your floors, I want to tell you about two products to use to clean your floors.

Many people are familiar with Swiffer Jets but not so many know about Bona Kemi. Bona Kemi is also known as Bona K or simply Bona. Any of those names will be familiar to a retailer who knows quality floor cleaning products. Both products can be used for cleaning vinyl sheet goods, granite tile, laminate flooring and bamboo flooring. The key is to not saturate or leave standing puddles on any type of floor covering. Both Swiffer and Bona come in compact packages. Swiffer’s spray is harder to control and puddles seem to be inevitable. Be sure these are wiped up quickly. Bona sprays a fine mist in a wide area. It’s larger mop head makes a quick job go faster. Swiffer products leave a film on floors whereas Bona does not even leave water spots. The cleaning cloth from the Bona mop can be washed and reused making it a more economical choice. Many floor covering manufacturers list Bona as a suitable cleaner when you want to maintain the warranty on your floor.

2 responses so far

Aug 24 2009

Academic Quality at Gonzaga

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During these tough economic times, many are changing careers and at best, going back to school to get the education needed define them as a leader in their careers. Learning new traits, skills and ways of thinking are what students discover while obtaining a masters degree in organizational leadership. The much sought after Organizational development program is one of exceptional ratings at Gonzaga University.

At Gonzaga, it is possible to work completely online toward receiving a master’s degree. Included in the masters degree programs are a Master’s in Organizational Leadership, Communication and Leadership Studies, as well as a Master of Science in Nursing. Persons receiving online training through Gonzaga have found the transition to a management position in their field to be a lucrative possibility.

Gonzaga University is a private, not-for-profit university located in Spokane, Washington. If you have been struggling with how to make your situation better, consider Gonzaga. Their online study makes it possible for many to achieve their goal and move onto a better life. Ranked one of the nation’s best universities by Forbes Magazine, their goal is to educate the whole person—mind, body and spirit. They want to see you succeed.

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Jun 17 2009

Triexta Is the New Yarn on the Block

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Beginning our 35th year of running a floor covering business started a recollection of memories and changes in our industry. It seems surreal that we could have passed the 35 year mark! I still remember the day we decided to become our own bosses. I had a migraine that day. I have learned more about yarn, petroleum and customer service than I ever thought possible. I feel fortunate to be in a business that sells products that are mainly produced in the USA.

Things have changed a lot over 35 years. From the types of floors we sell to the use of a Honeywell Barcode Scanner. Times change and we have to flow with them or get run over.

Thirty five years ago, inlaid vinyl was our bread and butter. We rarely sell vinyl sheet goods these days. We sell vinyl tile and laminate more and have added area rugs to the mix. We install all of our own products and that means a lot of training for my husband and our installers. I am constantly reading trade magazines and brochures to keep abreast of new products. Floor Covering Weekly is a great source of information. I have recently learned of a new yarn approved by the FTC. It is rare that a yarn is allowed its own entity. Yarn has always fallen into three major categories; polyester, nylon and olefin.

The new kid on the block is PTT (Mohawk’s Triexta). This new fiber is as tough as nylon and cleans like polyester. Triexta was originally classified as polyester which made it a difficult yarn for us retailers to promote. The creation of the triexta subclass gives retailers the ability to emphasize and focus on the outstanding features and benefits of the product, instead of defending the negative perceptions sometimes accompanied with the word polyester. Triexta needed a classification of its own. Mohawk and DuPont realized this and went to bat for the retailers. The following excerpt from an article at Floor Covering News by Steven Feldman, explains the difference in the yarn and why the FTC agreed it deserved a class of its own. This is the first time that the FTC approved a new classification since nylon was classified in 1959!

After a near three-year process, the Federal Trade Commission (FTC) has determined that PTT, the fiber used in Mohawk SmartStrand carpets and previously classified as polyester, merits its own subclass. The ruling comes in response to a petition jointly initiated by Mohawk Industries and DuPont in 2006.

Going forward, the fiber of which Mohawk’s exclusive SmartStrand carpets is constructed, will be referred to as triexta, which is marketed by DuPont under the trademark Sorona. The two companies petitioned the FTC to establish a new fiber subclass for triexta after independent testing and retailer and consumer testimonials revealed it takes durability, stain resistance and softness to a new level and shares with polyester little more than a chemical structure.

The ruling is significant, not only for Mohawk and DuPont but for the carpet industry as a whole. This is the first extension approved by the FTC for textiles in five years and the first for residential carpet since nylon in June 1959.

Mohawk said it filed the petition in response to retailer feedback that it was difficult to clearly communicate the benefits of SmartStrand when it fell into the same category as traditional polyester products. “There did exist some real world confusion amongst retailers, sales associates and consumers on this product,” said Tom Lape, president, Mohawk Residential.

Good things are happening in the floor covering industry!

6 responses so far

Mar 20 2009

Floor Work

Published by under business

We were not able to install a customer’s flooring this week and so the guys did a lot around the store and shop. They have been doing yard work today. It feels good to get things ready for spring.

The installers, including my husband, put down new laminate flooring in the showroom and it is beautiful. It is easy to sell our laminate product because the customer can see how it looks.

We have another product that is unique. It is what they call a floating locking floor system. It is not glued down to the sub floor. It is connected by laying one overedge of a plank on the underedge of the adjacent plank and press together. This is a very unique interlocking-edge design making installation so simple. Konecto Prestige Collection has a 12 mil (0.3mm) wear layer. This wear layer is an aluminum oxide finish. That is a tough floor! The planks are so realistic. I wish we had a spot to display it on the floor. I know we would sell more of it if they could see how pretty it is. Seeing is believing in our business.

One response so far

Feb 05 2009

CPSIA Mandatory Testing & Certification Proposed 1 Year Suspension

Published by under business,entertainment

I have been following the news concerning legislation on homemade products. I make purses, quilts and other items that I sell. I don’t want to have to stop selling my products. While my items might not be made specifically for children, I still believe the legislation will affect me. I read the following on the Etsy website.

From Etsy:

We are so excited to announce that the Commission has voted for a “Stay of Enforcement of Certain Testing and Certification Requirements of CPSIA” — which means that they are proposing a 1 year suspension of the burden of lead testing and certification while they take more time to review the rules and plan enforcement! All of your hard work is paying off (for the time being at least!). You wouldn’t have to pay to do the certification and testing, though you are still liable if your products are found to have lead. We are so pleased that artisans and vintage sellers got their voices heard. Your hard work is not over; we must continue to play a role in advocating for small business people throughout the coming year.

“The action taken today provides breathing space to get in place some of the rules needed for implementation, but it should not be viewed as a full solution to the many problems that have been raised.” —U.S. Consumer product Safety Commission

You’ll find the press release below:

CPSC Grants One Year Stay of Testing and Certification Requirements for Certain Products

Washington, D.C. – The U.S. Consumer Product Safety Commission voted unanimously (2-0) to issue a one year stay of enforcement for certain testing and certification requirements for manufacturers and importers of regulated products, including products intended for children 12 years old and younger. These requirements are part of the Consumer Product Safety Improvement Act (CPSIA), which added certification and testing requirements for all products subject to CPSC standards or bans.

Significant to makers of children’s products, the vote by the Commission provides limited relief from the testing and certification requirements which go into effect on February 10, 2009 for new total lead content limits (600 ppm), phthalates limits for certain products (1000 ppm), and mandatory toy standards, among other things. Manufacturers and importers – large and small – of children’s products will not need to test or certify to these new requirements, but will need to meet the lead and phthalates limits, mandatory toy standards and other requirements.

The decision by the Commission gives the staff more time to finalize four proposed rules which could relieve certain materials and products from lead testing and to issue more guidance on when testing is required and how it is to be conducted.

The stay will remain in effect until February 10, 2010, at which time a Commission vote will be taken to terminate the stay.

The stay does not apply to:

*

Four requirements for third-party testing and certification of certain children’s products subject to:
o

The ban on lead in paint and other surface coatings effective for products made after December 21, 2008;
o

The standards for full-size and non full-size cribs and pacifiers effective for products made after January 20, 2009;
o

The ban on small parts effective for products made after February 15, 2009; and
o

The limits on lead content of metal components of children’s jewelry effective for products made after March 23, 2009.
*

Certification requirements applicable to ATV’s manufactured after April 13, 2009.
*

Pre-CPSIA testing and certification requirements, including for: automatic residential garage door openers, bike helmets, candles with metal core wicks, lawnmowers, lighters, mattresses, and swimming pool slides; and
*

Pool drain cover requirements of the Virginia Graeme Baker Pool & Spa Safety Act.

The stay of enforcement provides some temporary, limited relief to the crafters, children’s garment manufacturers and toy makers who had been subject to the testing and certification required under the CPSIA. These businesses will not need to issue certificates based on testing of their products until additional decisions are issued by the Commission. However, all businesses, including, but not limited to, handmade toy and apparel makers, crafters and home-based small businesses, must still be sure that their products conform to all safety standards and similar requirements, including the lead and phthalates provisions of the CPSIA.

Handmade garment makers are cautioned to know whether the zippers, buttons and other fasteners they are using contain lead. Likewise, handmade toy manufacturers need to know whether their products, if using plastic or soft flexible vinyl, contain phthalates.

The stay of enforcement on testing and certification does not address thrift and second hand stores and small retailers because they are not required to test and certify products under the CPSIA. The products they sell, including those in inventory on February 10, 2009, must not contain more than 600 ppm lead in any accessible part. The Commission is aware that it is difficult to know whether a product meets the lead standard without testing and has issued guidance for these companies that can be found on our Web site.

The Commission trusts that State Attorneys General will respect the Commission’s judgment that it is necessary to stay certain testing and certification requirements and will focus their own enforcement efforts on other provisions of the law, e.g. the sale of recalled products.

Please visit the CPSC Web site at www.cpsc.gov/about/cpsia/cpsia.html for more information on all of the efforts being made to successfully implement the CPSIA.

3 responses so far

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